Salon Policies

Upon booking an appointment at One Beauty Boutique (by phone or by our online booking system with Fresha) you will be asked to give your personal information like your name and contact details, this is essential for the booking and will not be made without.

You will also receive a virtual client consultation via an email or text link that you must complete before attending your appointment, this gives your therapist all the necessary information to carry out a safe and successful treatment,.

Finally, you must confirm your booking online using your card details with our online booking system Fresha, all your details are held completely securely and you will never be charged unless you cancel late or do not show to your appointment. Appointments which aren't confirmed online will be cancelled.    

In order to respect the time of both our clients and our staff, we ask you to arrive on time for your appointment. Please let us know as soon as possible if you're going to be late for your appointment, clients arriving more than 15 minutes late may be told by staff that their service time will be reduced or may even have to be rescheduled dependent on availability

We understand that emergencies happen and if you need to cancel your appointment, we simply ask that you notify us of any cancellations at least 24 hours prior to the appointment. if you give us less than 24 hours notice for cancelling, you will be charged 50% of your total service. repeated lateness is not tolerated and you will no longer be able to book with us.

Rescheduling is free of charge 

In the case of missing your appointment,  you will be charged 100% of your service. Repeat no shows will not be tolerated and you will be removed from making appointments in future 

Your satisfaction is our highest priority. If you are not completely satisfied, please let us know during your treatment or within 48 hours after your service has been performed. We are committed to making any needed corrections if needed.   

We offer free nail repairs to any client who has any lifting/chipping in the first 2 weeks after their appointment. We are unable to repair any faults with the nails after the 2 week mark as this is classed as usual wear and tear - in this instance we'd recommend a new set/infill.

For any repairs, please contact the salon directly on 01484 542503 or send us a message via email or social media (repairs cannot be booked on Fresha so a member of staff has to be made aware as soon as possible)

For your comfort and safety, please complete our online forms you will receive via email or text link. your medical history will ensure our therapists can treat you safely and achieve the vest results. If you experience discomfort or any other symptoms during or after the treatment, please alert your service provider immediately.

Patch test for all lash and bro services should also be completed in person 24-48 hours prior 

Please be aware at the salon, the client must be over 16 years of age for most treatments as recommended by our insurance policy.

If the client is under 16 they can have the following treatments with parental consent and with a guardian present: gel polish (we do not recommend gel for under 12's), nail polish, eyebrow waxing.

For builder gel, acrylic, LVL, HD Brows, HD BrowScuplt, massage, facials, waxing and spray tanning you must be over 16 (under 18 and you must have parental consent) 

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Vouchers can be purchased online or in salon, they are valid for 6 months and are valid for the entire month that they expire (if a voucher expires in October, its valid for the whole of October) We do not allow refunds or cash exchanges for our vouchers, they have to be used in the salon to be spent

We do not offer cash refunds for any treatments, we will offer you an alternative option if you're displeased with your service or product